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Returns/Exchange

Return/Exchange Policy & Procedures

Return Policy:

No returns or refunds are permitted for online orders. If you receive the wrong item, please email us at info@shilohforshe.com Include a photo of the wrong item UNOPENED we will then send you a shipping label to have the item(s) returned to us and the correct item will be sent within 3-5 business days.   

Damaged Products: For items that arrive damaged, please send an email to info@shilohforshe.com with the following information: your name, order number, and images of the damaged item. Replacements are sent out immediately based on our discretion.  

Lost/Stolen Package:

SHILOH FOR SHE is not responsible for lost or stolen packages. If you have not received your items due to any circumstance, please contact USPS OR UPS to file a lost/stolen package claim. 

Cancellation Policy:

Please keep in mind that our order-fulfillment and shipping team work very hard to get orders shipped quickly and efficiently. Therefore, we cannot change, make price adjustments, or cancel an order once it has been submitted